Exchange & Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website

1.  If item is damaged during transit, a replacement will be sent out to you within a reasonable time frame depending on stock availability. Freight cost is non-refundable if you decide not to take the replacement.
2. All items must be packed with the original packaging on return. After we receive the item, a refund will be provided within 7 business days. We will suggest taking photos before packing up the item to prove it is in its original condition.
3. By common knowledge, the image colour of a product will be slightly different than the true colour of the product. We will not accept exchanges or refunds for this reason.
4. No exchange for Custom made, Clearance, Floor display stock
5. As PayPal recently has changed their refund policy, all payments through PayPal will receive a refund taking in consideration PayPal’s fee. This is 2.5% of the total purchase amount.
6. We won’t be responsible for any loss or damage on items that come as a result of incorrectly reporting the receiver’s name and address on the order placed.